Search Header Logo

Meeting customer needs

Authored by Nick Payton

Other

1st Grade

Used 4+ times

Meeting customer needs
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

8 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

10 sec • 5 pts

What is a customer need?

When customers need the toilet

Things that customers require when purchasing a product or service

When a customer would like a coffee

2.

MULTIPLE SELECT QUESTION

20 sec • 5 pts

What three things will a business customer NEED in a hotel

Spa/Pool

Business/conference room

Lifts to all floors

Desk/Chair in their hotel room

3.

OPEN ENDED QUESTION

1 min • 5 pts

How can a hotel meet the needs of a family?

Evaluate responses using AI:

OFF

4.

MULTIPLE SELECT QUESTION

20 sec • 5 pts

What can a hotel do to meet the needs of a family in their restaurant?

Provide a soft play area

Provide a four course meal with sorbet

A range of food and drink to suit all members of the family

Provide high chairs for younger customers

5.

MULTIPLE SELECT QUESTION

20 sec • 5 pts

What can a hotel do to help with the needs of a disabled customer?

Provides clip boards when they check in

Speak to them like children because they are sat down

Rooms close to the lifts

Specially adapted tables and chairs

6.

MULTIPLE SELECT QUESTION

20 sec • 5 pts

What should a hotel provide to allow a person with a reduced mobility to access the hotel easily?

SELECT THREE

Ramp (Rampa in spanish)

Carrier bag

Automatic Door

Lifts/Escalator

7.

OPEN ENDED QUESTION

45 sec • 5 pts

What types of disabilities may a customer have visiting a travel and tourism organisation?

Evaluate responses using AI:

OFF

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?