
Meeting customer needs
Quiz
•
Other
•
1st Grade
•
Practice Problem
•
Hard
Nick Payton
Used 4+ times
FREE Resource
Enhance your content in a minute
8 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
10 sec • 5 pts
What is a customer need?
When customers need the toilet
Things that customers require when purchasing a product or service
When a customer would like a coffee
2.
MULTIPLE SELECT QUESTION
20 sec • 5 pts
What three things will a business customer NEED in a hotel
Spa/Pool
Business/conference room
Lifts to all floors
Desk/Chair in their hotel room
3.
OPEN ENDED QUESTION
1 min • 5 pts
How can a hotel meet the needs of a family?
Evaluate responses using AI:
OFF
4.
MULTIPLE SELECT QUESTION
20 sec • 5 pts
What can a hotel do to meet the needs of a family in their restaurant?
Provide a soft play area
Provide a four course meal with sorbet
A range of food and drink to suit all members of the family
Provide high chairs for younger customers
5.
MULTIPLE SELECT QUESTION
20 sec • 5 pts
What can a hotel do to help with the needs of a disabled customer?
Provides clip boards when they check in
Speak to them like children because they are sat down
Rooms close to the lifts
Specially adapted tables and chairs
6.
MULTIPLE SELECT QUESTION
20 sec • 5 pts
What should a hotel provide to allow a person with a reduced mobility to access the hotel easily?
SELECT THREE
Ramp (Rampa in spanish)
Carrier bag
Automatic Door
Lifts/Escalator
7.
OPEN ENDED QUESTION
45 sec • 5 pts
What types of disabilities may a customer have visiting a travel and tourism organisation?
Evaluate responses using AI:
OFF
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