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TOTAL QUALITY MANAGEMENT

Authored by Charlie Benavidez

Other

KG - Professional Development

Used 94+ times

TOTAL QUALITY MANAGEMENT
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20 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Total Quality Management Focuses on

Employee

Customer

Both (a) & (b)

None of the Above

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following is responsible for quality objective?

Top level management

Middle level management

Frontline management

All of the above

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

While setting Quality objective, ________ to be considered.

Customer need

Organizational need

Supplier need

Worker need

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Current quality concept is

(i)Increase in production

(ii)Continual improvement

(iii)Prevention of defect

The Correct Answer is

i & ii

i & iii

ii & iii

None of the above

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Employee should be involved in

(i)Decision making

(ii)Participation

(iii)Union

The Correct Answer is

i & ii

i & iii

i, ii & iii

None of the above

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following are key components of a Total Quality Management system?

Individual responsibility, incremental improvement, use of raw data

Collective responsibility, continual improvement, use of raw data

Group responsibility, staged improvement, knowledge

Involves everyone, continual improvement, use of data and knowledge

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of these is not the principle/main focus of TQM?

Annual profit

Customers’ satisfaction

Efficient, effective and process

Total involvement of people in an organization

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