TOTAL QUALITY MANAGEMENT

Total Quality Management Focuses on

• Employee

• Customer

• Both (a) & (b)

• None of the Above

Which of the following is responsible for quality objective?

• Top level management

• Middle level management

• Frontline management

• All of the above

While setting Quality objective, ________ to be considered.

• Customer need

• Organizational need

• Supplier need

• Worker need

Current quality concept is

(i)Increase in production

(ii)Continual improvement

(iii)Prevention of defect

The Correct Answer is

• i & ii

• i & iii

• ii & iii

• None of the above

Employee should be involved in

(i)Decision making

(ii)Participation

(iii)Union

The Correct Answer is

• i & ii

• i & iii

• i, ii & iii

• None of the above

Which of the following are key components of a Total Quality Management system?

• Individual responsibility, incremental improvement, use of raw data

• Collective responsibility, continual improvement, use of raw data

• Group responsibility, staged improvement, knowledge

• Involves everyone, continual improvement, use of data and knowledge

Which of these is not the principle/main focus of TQM?

• Annual profit

• Customers’ satisfaction

• Efficient, effective and process

• Total involvement of people in an organization

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive

What happens when a business produces faulty goods?

• It increases costs
• It increases costs and damages the reputation of the firm
• It is an example of Total Quality Management