Customer service quiz

Good customer service is important to a hospitality business

• Improves customer satisfaction

• Increases returning customers

• It is required by law

• It is required to get more tips

A customer requesting a birthday cake to be brought to the table is a

• Customer 'want'

• Customer 'need'

A customer requiring wheelchair access to a building is a type of customer (blank).

The correct question to ask customers before taking their order is. 'Do you have any'

• Dietary requirements

• Allergies

• Intolerances

• Religious restrictions

Which of these is an appropriate way to help a blind person choose from menu

• Give them a braille menu

• Write the choices down for them

• Read the menu choices to them

• Ask their friend or family member what they usually have

When talking to a deaf person you should

• Talk directly to the interpreter

• Speak slowly and clearly

• Talk directly to the deaf person

• Write any messages down they do not understand

WI-FI is an example of a customer

• Want

• Need

Facial expression is a type of body language

• True

• False

When talking to a customer you should place your hands

• In your pockets

• In front of you

• Behind you

• In crossed arm position

Observation is a skill used in delivering customer service

• True

• False