Rate Plans, Services, Features Review

A customer called to say she switched to T-Mobile because she has a severe medical condition and she lives in an area where her current carrier's service is sparse.

What is something you should be sure to tell her?

• "If for some reason you need to call 911 during the dual service period, stay on the line because they may not be able to call you back."

• "Please note that you will be unable to call 911 during the dual service period."

• "Remember that your 911 calls will be routed to your old carrier during the dual service period."

Jamie contacts you to add a new line.

What do you need to do from the Loc field in Samson?

• Set up the customer's location

• Confirm the billing address

• Enter the e911 address

You've reached the end of the order process and you are on the Secure Checkout page.

What's the last step you need to complete with the customer?

• Get the customer's eSignature

• Double check the customer's order is correct

• Enter any promotional codes the customer may have

Rafe provided a credit card number to validate his account, but it received an error message.

What might you ask him in order to resolve the issue?

• "Is your card a prepaid card?"

• "Is your card a Visa card?"

• "Is it a MasterCard?"

Where can you find the Resume button in DASH?

• On the unfinished order

• The button is on the Secure Checkout page.

• DASH doesn't have a Resume button

You have just submitted a port-in request.

Where would you click in Grand Central to check the request was submitted correctly?

• The Number Details Tool from tools

• The DIGITS button from the home page

• The Software category from the home page

What does a customer need first in order to use DIGITS?

• To create a T-Mobile ID

• To buy a Magenta Plus plan

• A T-Mobile device

David has turned on Multi-device settings.

What should he do to the device before using DIGITS?

• He should restart any device using DIGITS.

• He should log into MyDIGITS Portal and add additional users.

• He should add AutoPay to his account.

Trevor needs help getting DIGITS settings to appear on his device.

Which of the following would you do first to help?

• Make sure his device has the DIGITS experience.

• Tell him how to get to the T-Mobile app to view his settings.

• Show him how to add his T-Mobile ID to the MyDIGITS portal.

A customer is needing help adding users with DIGITS Talk & Text.

Where would you go to help?

• The MyDIGITS Portal

• Multiple Device Services

• DIGITS Talk & Text