Chapter 4 Communication

How can you avoid barriers of effective communication?

• Open Minded

• Be Respectful

• Look for opportunity

• All of the above

What is the definition of Critical thinking?

• How information is accumulated and how it is used to solve problems.

• Listener observing the speaker's behavior and body language.

• The ability to convey information to another effectively and efficiently.

• Leads to assumptions and misunderstandings.

Which of the following is apart of the 5 stages of listening . (Pick 2 Answers)

• Receiving

• Body language

• Technology

• Evaluating

What includes barriers for effective communication?

• Culture, Gender

• Body language, poor judgement

Which contains "Jumping Ahead"?

• Effective Communication

• Active Listening

• Poor Listening

• Critical Thinking

What is the definition of Active Listening?

• Involves the listener observing the speaker's behavior and body language

• Making sense of info, assessing and responding

• Process in which people use the information they have accumulated and how they use it to solve problems.

When observing Active listeners they attend to show...

• Speakers behavior

• Poor Listening

• Body Language

• Poor judgement

What is the definition of poor listening?

• The imparting or exchanging of information or news.

• How people accumulate and solve problems

• Leads to assumptions and misunderstandings

Can distractions be phycological and physical?

• Yes

• No

Can Active listening improve relationships?

• Yes

• No