Phone Handling

The statement below which is appropriate for ending the phone conversation is ....

• Alright, I’ll tell him

• Don’t forget to tell him

• See you tomorrow morning then

• Sorry, I’ll call him first

Tags

CCSS.L.1.6

CCSS.L.3.6

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

• It’s all right

• Hold the line, please

• Wait an hour, please

• Sorry to keep you waiting

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”

• Can I talk to Susan Olivia?

• Shall I call you with your last name?

• May I know who’s calling, please?

• What’s your name?

Tags

CCSS.L.4.1C

CCSS.L.9-10.1B

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”

Sofyan: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofyan: ......

• Could you call back later?

• May I take a message?

• Just a moment, please.

• Could I leave a message for him?

Caller: “Hello .........… “

Nita: “I’m sorry, he is out. Could you call back at four?”

Caller: “Alrigt. Thank you”

• Could you speak to Mr. Aziz, please?

• Can I take a message from you?

• Could I speak to Mr. Aziz, please?

• Would you like to call him again?

Tags

CCSS.L.4.1C

CCSS.L.9-10.1B

Andre: “I need to book a room for this weekend. May I know the rate?”

Banu: “ ........… and which room would you like to have, single double?”

Andre: “Sure. My name is “Andrea Thomas and I’d like single room, please.”

• Will you put me through Mr. Brown?

• Can I talk to the manager?

• May I leave the message?

• May I know who’s speaking?

Caller: “Hello ....…”

Receiver: “Yes, speaking.”

Caller: “I need some information about the product you launched yesterday.”

• Could you tell me about your product, please?

• Who’s speaking?

• Could I speak to Mr. Iwan, please?

• Could you put me through to Doni?

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• He isn’t here

• I’m sorry

• You’ve got a message

Tags

CCSS.L.1.6

CCSS.L.3.6

Chandra: “Hello, It’s Chandra. Can I help you?”

Bams: “Can I talk to Mr. Budi?”

Chandra: “Sure,.................”

• He is in a meeting now

• Just a moment, please

• Any message?

• Call him later

Tags

CCSS.L.3.2C

CCSS.L.4.2B

CCSS.L.6.3A

CCSS.L.8.1C

Secretary: “Good morning, Cahaya company. Can I help you?”

Caller: “Good Morning, May i speak to Mr John Please?

Secretary: “im sorry, Mr john is not here,”

Caller : .......

• May I take a message?

• How do you spell it?

• Can I leave a message?

• I’ll put you through