Business Management Chapter 4 Review

The top managers in a business are involved in planning, but first-level managers such as supervisors are not.

• True

• False

Operational planning is short-term planning that identifies specific activities for each area of the business.

• True

• False

The results of strategic planning are goals and strategies that guide the entire business.

• True

• False

Goals are the results a business expects to achieve.

• True

• False

Goals should be stated in broad, nonspecific language to make them easier to reach.

• True

• False

Typically, goals should not be communicated to employees, because it will result in too much pressure to meet the goals.

• True

• False

Once standards are set in a department, they should not be revised.

• True

• False

An organizational chart is a visual device that lists the policies and procedures of a business.

• True

• False

Work assignments and relationships in a matrix organization are clear but temporary.

• True

• False

Unity of command requires that no employee have more than one supervisor at a time.

• True

• False