TLE 7-Front Office Services

Travel desk handles the guest’s folios.

• TRUE

• FALSE

The bell desk also handles the guest arrival and departure. They take the guest baggage from the car to the gate and escort the guests to their rooms.

• TRUE

• FALSE

Information desk make reservations for the hotels, restaurants, etc. They also obtain tickets for theaters musicals, and sporting events.

• TRUE

• FALSE

The night auditor answer incoming calls and direct calls to guest rooms through the switchboard.

• TRUE

• FALSE

A reception is where they receives guests during their arrival and departure. They also give out the registration formalities and they assign room for the guests.

• TRUE

• FALSE

Reception keeps track of the status of the room.

• TRUE

• FALSE

Reservation Forecasts the future room reservation status and also update the room availability chart.

• TRUE

• FALSE

Bell Desk takes charge for the operation of light control air condition, Television, etc. They also handles guests’ personal request.

• TRUE

• FALSE

Information Desk maintain resident guest rack, handle guest room keys, coordinate guest mails, telegrams, faxes, couriers, parcels, etc.

• TRUE

• FALSE

Concierge checks guest folios and verify room status report. He/She aligns the reports to the finance of the hotel.

• TRUE

• FALSE