Communication Basics (IHS 7)

Which of the following is NOT a component of communication?

• Sender

• Receiver

• Mediator

• Feedback

Feedback can be either verbal or ________________.

____________________ communication uses words.

• Non-verbal

• Verbal

• Silent

Which of the following is not an example of verbal communication?

• Texting

• Sending an e-mail

• Body Language

• Sign Language

Which of the following is an example of non-verbal communication?

• Sign language

• Eye contact

• Facial expressions

• Speaking

When communicating with your patient you should

• Make sure there are lots of noisy people around

• Stand over them while you speak

• Finish their sentences for them.

• Use appropriate terminology and sit at eye level, face to face.

When communicating with a patient who is deaf, it is vital to

• Use recordings for them to listen to

• Material they can read / look at

• Pictures / Sign language

• Speak loudly

If a patient is blind it is vital to

• Use lots of non-verbal communication

• Explain all sounds / noises

• Use written information for them to read

• Announce your entry

The most important thing to do for a pt who has aphasia is

• Be patient

• Finish their sentences for them

• Ask open-ended questions

• Rush them

Who decides what individuals can access their medical record?

• The healthcare facility

• The patient

• The patient's family

• Anyone can have access