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Authored by nourhan elashry
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10th Grade
Used 140+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CCA should handle 'Family' in logical cases
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
IT is mandatory to change cpe password for all CPE :
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST informed that he has problem in facebook.com only (not working) , CCA will troubleshoot with CST
All Sites
Certain Sites
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cst has browsing issue Farahy.com only , Customer is the site owner :
Transfer Customer to Mail and Domain Q
Transfer to account management Q
Continue troubleshooting normally
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It's mendatory to add DNS using HDM tool if cst has we cpe
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if CST has browsing issue while his Pop Congested your action stop TS and inform cst script
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SSID in WIFI means
WIFI Name
WIFI password
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