Housekeeping - Chapter 1, 2 & 3

Housekeeping is the customer's first impression and last impression.

• True

• False

The following are some objectives of housekeeping:

• To ensure all areas are clean at all times

• To minimise the build up for dirt

• To use good quality, safe cleaning chemicals

• All of the above

Which of the following is NOT a housekeeping challenge:

• Hard to retain employees

• Hard to attract skilled employees

• Hard to motivate employees

• Hard to fire employees

Which of the following is NOT part of good housekeeping

• Customers return

• Customers are unsatisfied

• Employees are satisfied

• Customers feel comfortable

A guest that arrives at the hotel and enters through a lobby where the ashtrays are full, the furniture in disarray and the flowers wilting, will have formed negative impressions before they even check-in.

• True

• False

Which of the following is NOT a key way to provide good housekeeping:

• Good leadership and ongoing supervision

• Productivity standards

• An employee who cannot speak English

• The right tools to do the job

The head housekeeper reports directly to the Assistant General Manager

• True

• False

The following are job descriptions of a head housekeeper:

• To be responsible for the cleanliness of all public areas ,bedrooms and offices

• To be aware of, and be responsible for, all contract cleaning, including carpets, windows

• To ensure the smooth operation of the Linen Room within the hotel

• All of the above

Some of the head housekeepers managerial functions include planning , coordinating, staffing, directing and evaluating.

• True

• False

Which of the following is NOT a personal attribute of housekeeping

• Loyalty

• Courtesy

• Stealing

• Honesty