Tools 1

Checking existence of nas port ID will be from

• Assia

• Matrix

• Order

Family CST has logical case, Your action

• Family Q

• Option pack Q

• Sales Q

WE can get bras from NST tool

• True

• False

WE can get logs on NST by using account number only

• True

• False

You can remove suspension from

• NST

• CST 360

• Matrix

We should mention outage ID in Ticket

• True

• False

Option pack CST has physical case , CCA action

• Transfer CST to Family Q

• Transfer CST to Sales Q

• Handle case normal

Cst obtained from 2 pools , Your action

• Transfer CST to installation follow up Q

• Transfer CST to option pack Q

• Transfer CST to Family Q

We can check pop congisted or not by

• NST

• Assia

• MATRIX

We can search on matrix using DSL phone only?

• True

• False