Slowness
Quiz
•
Other
•
5th Grade
•
Practice Problem
•
Easy
nourhan elashry
Used 138+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has slowness case and he consumed his Quota and line speed was downgraded, CAA action :
Escalate the ticket as speed variance case
inform him that his speed downgraded [till the end of the monthly subscription] after consuming the basic Quota
Add open DNS
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has slowness in Browsing your action :
Check download rate
Add We DNS then restart port
Escalate to SLS
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has slowness in Streaming your action :
Check if there is streaming issue on Youtube on Auto Quality
Handle as BLQ
Adjust MTU
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Family CST has slowness case :
Transfer cst to Option Pack VDN
Transfer cst to Family VDN
Trouble shooting normally
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has Slowness case and his POP Within Ratio your action :
Handle normal
Stop Trouble shooting and infporm CST with script
Escalate to SLS
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can check download rate from any website :
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If download rate accepted by Safe Mood your action
Adjust MTU
Add DNS
Infrom the customer that the problem is in his OS
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