Tools ( Day 2 )

1-if CST has no order &no matrix transfer to

• A-sales new

• B-instaltion followup

2-CST has no matrix but has has order status pending TE transfer to

• A-Fixed line

• B-installation follow up

3-which tool check CST has NAS port ID or not

• Matrix

• CST360

• Order

4 -If CST subscribe family internet and has logical case right action

• A-TS normal

• B-transfer to Family Q

5-if CST has line Down subscribe option pack right action

• A-TS Normal

• B-transfer to OP

6-its mandatory to add id outage in ticket

• True

• False

7-You can determine the speed that reached to customer now through Matrix tool by

• A- Operational speed

• B- Port configured speed

• C- Attainable speed

8-- Service level agreement for escalation call is

• A- 1 HR

• B- 24 HR

• C- 48 HR

9-Service level agreement for escalation through mail from cst side is ?

• A- 48 HR

• B- 24 HR

• C- 1 HR

10 - SLA for customer complained through WE app ?

• A- 24 HR

• B- 48 HR

• C- 1 HR