Tools ( Day 2 )

1-if CST has no order &no matrix transfer to

2-CST has no matrix but has has order status pending TE transfer to

3-which tool check CST has NAS port ID or not

4 -If CST subscribe family internet and has logical case right action

5-if CST has line Down subscribe option pack right action

6-its mandatory to add id outage in ticket

7-You can determine the speed that reached to customer now through Matrix tool by

8-- Service level agreement for escalation call is

9-Service level agreement for escalation through mail from cst side is ?

10 - SLA for customer complained through WE app ?