TTS + BSS

CST call us and will Escalate ticket to IU will click

• A-pre-handle

• B-submit

Any solved case within the call should be waiting for CST

• A-True

• B-False

In case customer blocked and package is active, CCA will restart port first

• A-True

• B-False

you should add Secondary mobile number & Mobile on physical cases Escalation

• A-True

• B-False

Escalating unable to obtain ip to

• A- Second level support

• B- IU

• C- second level advanced

CCA should choose CPE type from TTS after creating TT from BSS

• A-True

• B-False

Maximum Time for Updating time is 6 Minute after closing the call

• A-True

• B-False

Ticket title should be related to the problem category

• A-True

• B-False

Unable to obtain can be updated on browsing

• A-True

• B-False

SLA Pending Fixing TE- IU Pool

• A- 3 D

• B- 3 WD

• C- 2 D