Front Office Quiz #1

It is the "nerve center" as it is the key source of information pertaining to guest services.

• Housekeeper

• Bellboy

• Front Office

• Public Area Supervisor

MAINTENANCE DEPARTMENT which looks after all matters pertaining to room bookings and hotel accommodation. It consists of 3 SECTIONS namely

• Front Desk, Bell Service and Front Office Cashiering

• Housekeeping, Front Office and Bellboy

• Desk Clerk, Reservation Clerk and Airport Representative

• Front Office, Housekeeping and Room Sales

Responsible for escorting guests during check in and check out, attending to their luggage and doing errands for the Front desk.

• Bell Service

• Front Desk

• Mini-Bar Runner

• Houseman

Handles the transport of guests to and from the airport or other transport terminal.

• Front Office Cashiering

• Pest Control Technician

• Airpot Assitance

• Transport Guest Assistance /Airport

It is in this section that guests turn to for any kind of assistance like tour and travel assistance, directions to point of interest, confirmation of tickets, and other services of this kind

• Concerge Officer

• Concerg Officer

• Concierge Officer

• Consierge Officer

Coordinates with the Front Office Manager for finalization of room rates, discounts and room amenities. Monitors the handling of room reservations and make sure that reservations chart and other required documents are updated.

• Gardener and Grounds Maintenance Crew

• Assistant Executive Housekeeper

• Head Houseman

• Sales/Reservations Supervisor

Prepare forecast of room occupancy and check actual occupancy against forecast, prepares and submits daily occupancy report. Personally meets and attends to VIP’S and other important guests.

• Doorman/Bellboy

• Front Office Manager or Supervisor

• Head/ Public Area Supervisor

• Chambermaid

In smaller establishments with less rooms and less transactions to attend to, the organizational chart can be simplified to save on labor cost. A desk clerk may also serve as

• Doorman

• Bellyboy

• Housekeeper

• Front Office Cashiering/Information clerk

Masungit ba si ma'am czy? may mga dapat ba siyang baguhin sa kanyang pagtuturo?

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What is your biggest fear? (Ma'am pwede po tagalog?,Yes)

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