Interpersonal Skills on the Job

Interpersonal Skills on the Job

9th - 12th Grade

25 Qs

quiz-placeholder

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Interpersonal Skills on the Job

Interpersonal Skills on the Job

Assessment

Quiz

Special Education

9th - 12th Grade

Medium

Created by

Rebecca Rider-Yopp

Used 29+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When finding out what you can do to resolve a conflict, why is it important to remain calm?

There is no need to feel personally attacked; choose appropriate behavior.

It helps break the cycle of negativity.

You can not make other people say or do anything to solve a problem.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Whenever you are dealing with other people, you can only control:

their actions and words

your own actions and words

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does showing respect relate to interpersonal skills?

Smile, say hello, wave, give compliments

So you don't do or say something you will regret

It helps you build positive relationships.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to listen to a customer's question or request?

So you don't do or say something you will regret

It helps break the cycle of negativity.

So that you can provide specific help

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why are positive thoughts important to staying positive?

So that you can provide specific help

It helps break the cycle of negativity.

When in doubt, stay hands-off.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does it mean to be aggressive?

State your "wants" in a way that is too forceful

Avoid confrontation; let others have their way

State your "wants" in a calm, respectful, confident way

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does it mean to be deferring?

State your "wants" in a way that is too forceful

Avoid confrontation; let others have their way

State your "wants" in a calm, respectful, confident way

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