Workplace Leadership

A company requires its workers to wear name badges. To lead by example, the shift supervisor should

• ignore those without name badges.

• always wear his/her name badge.

• decide who does not have to wear one.

• punish those who do not wear badges.

Although the number of commonly shared computer files is currently small, Reggie anticipates that the number will grow. By creating a system to organize them now, what leadership skill is he demonstrating?

• long-term thinking

• appreciation

• delegation

• collaboration

Ray's team must redesign the company website. He makes Olivia responsible for uploading photos, Mary for writing the content, and Chris for proofreading it. The leadership skill that Ray is demonstrating is

• long-term thinking

• appreciation

• delegation

• honesty

Sara is frustrated that her team submits their monthly reports using different formats. The first thing Sara should do is

• clearly communicate her expectations.

• punish her staff members.

• reward those doing it the way she likes.

• ignore that this is a problem.

The office building in which Ethan works caught on fire. He demonstrates his leadership skills by

• remaining in the building to fight the fire himself.

• staying calm, helping coworkers evacuate, and getting a headcount.

• blaming workers for starting the fire.

• doing all of the above.

Rumors are spreading that there will be major layoffs at a company. Francisco, a department head, should

• listen to his staff's concerns.

• remain calm and positive.

• provide as much information as he can.

• do all of the above.

Andrea is a supervisor. One of her team members is not meeting job expectations. She should discuss this issue with him

• only at the annual performance review.

• never because it may hurt his feelings.

• frequently throughout the year.

• after firing him.

Veronica is told that her department must cut costs. She demonstrates her leadership skills by gathering her team and

• firing two workers.

• brainstorming cost-saving ideas together as a group.

• shaming the highest paid workers.

• telling them she refuses to cut costs.

Do you feel you must have a formal leadership level position or title to be viewed by others as a workplace leader? Explain and give examples.

You are a supervisor who overhears an employee providing a customer with incorrect information. How, when, and where will you speak to this employee about this issue?