Type of cst

Prepaid cst asked for concession, your action

• Handle normally

• Transfer to sales

If cst on telphonet and asked for installation visit, your action

• Create TT on BSS

• Direct him to his account manager

• Direct him to the nearest branch

-If postpaid cst asked about technical problem your action

• Troubleshoot normal with him

• Transfer to indigo ADSL

• Transfer to indigo postpaid

Enterprise customer want to subscribe with us your action :

• Direct cst to call 19776

• Direct him to the nearest branch

IF normal customer asked about his user & password and calling from different dial , your first action:

• Give him normally

• Verify with 4th full name

• Verify with cst name and last 7 digits of ID