Complaining At a Hotel

Complaining At a Hotel

University

10 Qs

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Complaining At a Hotel

Complaining At a Hotel

Assessment

Quiz

English, Professional Development, Other

University

Medium

Created by

Neil Wardhana

Used 52+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When the guest complaint, what should the staff/waiter to do?

run away

try to not handling the complaint

try to listen the guest's complaint and ask the MOD

saying thank you to the guest

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What are the most common problems faced by hotel guests?

there is a towel

tidy room

there is a pool

unclean room

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How would you handle a guest complaint in a hotel, except

Listen with concern and empathy.

Stay calm.

Take notes.

Tell the guest what can not be the best done

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What are the possible causes of complaints by guest?

Poor Customer Service.

Not Listening to Customers.

Hidden Information and Costs.

Giving the best solution

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How do you welcome the guest in a hotel?, Except...

Smile with a Greeting

Saying Welcome

Ask questions

Not helping, if there is problem

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the most common guest complaint about hotel guest rooms?

there is no pool

no drink

room temperature

no pillow

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How would you handle an angry guest at a hotel?

Smile to the guest

Getting angry also to the guest

Try to Solve the Problem

Hiding from the guest angry

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