IM (Unit 1): Common Assessment Review B

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percent bonus.

• Directing

• Controlling

• Planning

• Organizing

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

• planning

• directing

• organizing

• controlling

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• natural talent

• technical skills

• creativity

• aggressive behavior

What must managers be able to do if they want employees to understand the business’s goals and be productive?

• Listen carefully

• Communicate clearly

• Ask questions

• Obtain feedback

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

• technical skills

• interpersonal skills

• conceptual skills

• job-knowledge skills

Which of the following statements about first-line management is true:

• First-line managers are not responsible for carrying out middle management's plans

• First-line managers never work side-by-side with their employees

• Businesses typically hire their first-line managers from inside the company

• There are normally fewer first-line managers than middle or top-level managers

Which of the following do many businesses believe to be their most important resource:

• Employees

• Office supplies

• Equipment

• Sales revenue

Why do all businesses need financial resources?

• To negotiate bank loans

• To develop cash budgets

• To pay operating expenses

• To manage investment accounts

Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?

• Middle managers

• First-line workers

• Supervisory managers

• Top-level managers

A manager studies the business’s previous sales statistics as well as the sales forecast before making purchasing decisions. What type of resource is the manager using?

• Material

• Financial

• Human

• Information