Physical insta. & IU

Port restarting will consider as a fix

• True

• False

While troubleshooting physical instability case clear view mode output (Run Real Time Profile Optimization) .What is your action?

• Check Voice Verification then Escalate to IU

• Troubleshoot as not supported by ASSIA

• Check if line connected from main wire

Physical instability 1st SLA

• 2 WD

• 2 Days

• 1 Day

CCA should check voice verification before re-escalate any physical case to confirm on voice status and bill date to avoid any rejection on customer’s case ?

• True

• False

CST has physical instability case with update (Cpe problem ) CCA action:

• Inform CST to check with another CPE

• Re-escalate TKT to IU

• Re-troubleshoot the case with CST