Physical Instability

CCA should Re-Run the appropriate mode of Clear View Analysis after any fix done from customer side

• True

• False

PO completed, changing CPE ,Any change in internal wiring or remove splitter will consider as a fix.

• True

• False

Cst Has Physical Instability With IU Update : ( Ganzara removed ) ,Supported By Assia : Yes , Whats the Right Action :

• A- Re-Escalate according to the order of this escalation.

• B- Close the TKT , informed cst Problem Solved

• C- Re-Run the appropriate mode of Clear View Analysis

CPE problem, land line bills problem considered as a fix ?

• False

• True

In case working from exchange without a visit update, your action

• Re-escalate case to IU

• Re-escalate case to MV

• Re-escalate case to SLA

We can select the mode of clear view according to

• TTS

• CST input

• PO completed

• TTS + CST input

Clear view after search was technician dispatch, your action is

• Check connection type

• Check last fix date

Clear view after search was no dsl physical layer, your action is

• Check last fix date

• Check connection type

Any fix within the call you must re run assia again ?

• True

• False