Roadblocks

Which of the following questions might an audience member ask if they were NOT actively listening?

• Where did you get that information?

• Have you ever used it before?

• What did you say?

• Why do you agree with that?

What is the difference between listening and hearing?

• Listening is perceiving sound by your ear; Hearing is processing the meaning of words

• Listening is processing the meaning of words; Hearing is perceiving sound by your ear

• Listening and Hearing mean the same thing

Why is listening difficult?

• We hear faster than we speak.

• We tend to think of what we want to say rather than listen to the speaker.

• We have short attention spans.

• All of the above.

If you are easily distracted by someone sneezing, your roadblock to good listening would be _______________.

• Tuning Out

• Faking Attention

• Yielding to Distraction

• Interrupting

What is the best way to understand people?

• listen to them
• think about what you are going to say next

When you actively listen to someone, it helps you understand the message they are communicating.

• true
• false

Developing good listening skills helps us to .....

• understand others better
• see better

Interrupting someone while they are talking shows GOOD listening skills

• True
• False

Paying attention to what someone is saying shows good listening skills

• True
• False

Trying to imagine what the other person is feelings shows good listening skills

• true
• false