Request

If line suspended due to fraud by pass you will inform the customer to call 155 to know the reason

• A. True

• B. False

If CST didn’t make any usage more than 90 the line status is susped

• a. False

• b. True

CST can make final termination for prepaid line through call center agent

• a. False

• b. True

Sim swap fees is 5 LE

• a. True

• b. False

You can delegate any one to make sim swap even if he didn’t have delegation letter

• a. True

• b. False

If cst need to locate his device due to stolen case, he can call us on 111

• A. True

• B. False

Cst can make suspension in lost and stolen case for

• a. 15 days

• b. 14 days

• c. None of the above

Before agent take lost and stolen suspension action on system the agent should make verification with CST

• a. True

• b. false

MNP customer can port in we if he not completed 4 months on his exist network

• a. True

• b. False

Postpaid customer can call 800 for 14 PT/ call

• a. True

• b. False