Which of the following examples is using the comma properly?

• June, 2016

• 3, June 2016

• June 3 2016

• June 3, 2016

Which of the following is NOT a proper use of the comma?

• The comma is used whenever we want to finish a thought or sentence.

• When the date is written with the day/month/year or month/year, no comma is needed.

• If the date is written in the American format with month/day/year, a comma should be used between the day and year.

• If the weekday is included with the date, it should be separated with a comma.

True or False - In salutations or greetings, a comma is not used after Dear but it is used after words such as Hi, Hello, or Good Morning?

• True

• False

Which of the following examples is an incorrect use of the comma in salutations?

• Hello Susan,

• Good morning, Ms. Smith,

• Dear Lara,

• Dear, Annemarie,

What will happen if you skip using a terminal point?

• The thought is complete

• You have a question to ask

• It'll look like you never completed your thought

• It'll look like you have completed your thought

Check all that apply- Which of the punctuation marks below are terminal points?

• .

• !

• ?

• ,

Why should you avoid using too many question marks in an email?

• You will sound too friendly

• It will sound like you are interrogating your customer

• You will sound mad

• It will sound like you are not happy with your customer

True or False- You should use exclamation marks in your customer service interactions?

• True

• False

What is a semicolon used for?

• It can connect two unique, but related, sentences.

• It can connect two different types of sentences.

• It can connect two incomplete thoughts.

• It can connect a sentence instead of using a terminal point.

What will happen if you overuse the exclamation mark?

• It will seem like you want to add more information.

• It will appear that you are happy and excited.

• You’ll come across as hyper and overexcited or rude.

• It will come across as a very professional communication.