IU updateds

Cst Has TKT With IU Update : ( pending MSAN replacement ) , estimated time is more than 3 months , CCA Should be closed and title should be changed to be Major Fault Problem OR Pending MSAN Replacement ?

• True

• False

In case Data and Voice Down returned with Major fault update and voice became up but CST still facing data down ,CCA should re-troubleshoot data down with CST.?

• True

• False

IU update with Bergin, your action is

• Update the ticket without withdrawing and inform cst with 3 days SLA

• withdrawing and Update the ticket

IU update with cut cable and problem still exsist, your action is

• inform customer with pending fixing TE message without withdrawing

• Withdrawing the ticket and update it

IU update with Restricted Area, your action is ,

• Update the ticket without withdrawing with no estimated time

• Update the ticket and withdrawing with 3 D SLA