SSG103_Chapter7

is the ability to understand, analyze, respect, and respond to the meaning of another person's spoken and nonverbal messages.

• Feedback

• Listening

• Self-centered listening

• The Golden Listening Rule

• Working memory

Studies have found that listening occupies of a college student's communicating time.

• less than 10%

• less than 30%

• more than 50%

• more than 70%

• about 95%

Several studies report that without listening training, most people listen at efficiency.

• 15%

• 25%

• 35%

• 45%

• 55%

Unlike working memory theory, short-term memory

• has a large capacity, enabling group members to remember names, numbers, and discussion issues.

• is highly effective for listening to speeches and lectures.

• helps you remember about 7 (plus or minus 2) different items or bits of information at one time.

• allows you to sift through what you've heard to create new meaning.

• does all of the above.

Researchers conclude that of the total time most people spend communicating in a given day, they spend about % of that time listening.

• 10–20

• 20–40

• 30–50

• 40–60

• 40–70

Stephen Covey, author of The 7 Habits of High Effective People, uses listening to illustrate the 3 components of an effective habit. According to Covey, which of the following answers is a critical component of an effective listening habit?

• hearing

• desire

• opportunity

• memory

• empathy

Suppose your group suggests having a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about the proposed meeting. When she explains her concerns, you should focus your efforts on

• analytical listening.

• empathic listening.

• comprehensive listening.

• appreciative listening.

• discriminative listening.

Two committee members make significantly different recommendations for the date and format of the company's annual picnic. Which type of listening will help you decide which suggestion to support?

• analytical listening

• empathic listening

• comprehensive listening

• appreciative listening

• discriminative listening

What type of listening is most appropriate when you want to accurately understand the meaning of group members' spoken and nonverbal messages?

• comprehensive listening

• empathic listening

• analytical listening

• appreciative listening

• discriminative listening

What type of listening is most appropriate when you want to form appropriate opinions about the content of a message?

• comprehensive listening

• empathic listening

• analytical listening

• appreciative listening

• discriminative listening