Telephoning

............ I speak to Alan, please?

• Hello

• Can

• Sorry

• Bye

A: Hello. Is that James?

B: Yes, ........ .

• saying

• smiling

• speaking

• smelling

A: Sorry. He’s not in right now.

B: ......... .

• Fine. I’ll call back again.

• Yes, speaking.

• No problem.

• OK. Bye.

Sorry, She's not here. Who's _______ please?

• calling

• talking

• taking

Hi Mike, Can I _____ a message?

• get

• leave

• take

• send

Ticket Seller : Ticket Section, good morning.

Caller : Hello. ......

• May I help you

• I'd like to make a reservation for tonight, please.

• No, thank you

• Who are you?

Secretary : Could I have your name, telephone number, and email address, please?

Caller : Sure. My name's Mila Lyla and my phone number is 560-1278. My email address is [e-mail].

Secretary : Okay. Mila, mm, ....

Caller : No. It's L-Y-L-A with "Y" not "I"

• is it true that your name is Mila Lyla?

• is your name spelled L-I-L-A?

• Do I spell your name correctly?

• Hi, you are Mila Lyla, aren't you?

Diana : Hello. I'm Diana from Erlangga Bank. Could I speak to Mr. Cahyono, please?

Somebody : ....There's no Mr. Cahyono in this house

• Can I take a message from you?

• Could you tell me your name?

• Would you like to call him again?

• I'm sorry. You call the wrong number.

I tried calling you, but the line was engaged.

The underlined word has the same meaning with….

• Married

• Free

• Busy

• Open

“_______ Mr. Fendi and thank you for calling”.

• Good morning

• Good bye

• How are you

• How’s life