H & T Unit 11-Front Office

A room where guests sleep for one or more nights

• function room

• Sleeping room

• Guest folio

• Guaranteed reservation

Specialty accommodations vary in their levels of service, but usually provide more than full-service hotels.

• True

• False

Full-service hotels pride themselves on their high level of service and usually charge the highest prices.

• True

• False

Guests who stay in a hotel for 5 to 29 days are called long-stay guests.

• True

• False

Like restaurants, lodging properties can be independent, chains, or franchises.

• True

• False

The lodging market can be divided into six major segments: business, conventions and meetings, leisure, budget, extended-stay, and special accommodations.

• True

• False

Many ____ include a home-cooked meal and an opportunity to meet the host family and other guests.

• full-service hotels

• bed-and-breakfasts

• motels

• hostels

Limited-service properties are divided into the following categories: ____.

• budget hotels and limited-service hotels

• extended-stay and condominiums

• referral groups and affiliation groups

• specialty accommodations and condominiums

Large lodging property that provides many services.

• limited services

• full-service hotel

• referral system

• lodging concept

Lodging property designed to provide for the special needs of conventions and trade shows.

• convention hotel

• resort hotel

• guest mix

• luxury hotel