CompTIA IT Fundamentals Practice Exam

The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?

• Duplicate the problem, if possible

• Identify symptoms

• Establish a theory of probable cause

• Establish a plan of action

Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?

• Establish a plan of action to solve the problem and identify potential effects

• Implement the solution or escalate as necessary

• Verify full system functionality and, if applicable, implement preventive measures

• Document findings/lessons learned, actions, and outcomes

Marty, a database administrator, needs to build a database query that will return the results from the start of January through the end March. Which of the following commands would be used?

• UPDATE

• SELECT

• INSERT

• ALTER TABLE

Which of the following devices would MOST likely have a 4G connection?

• Workstation

• Mobile phone

• Laptop

• Server

What is the best countermeasure against social engineering?

• Strong passwords

• Acceptable use policy

• User awareness training

• Access auditing

Your company has a disaster recovery plan that says the order to restore data is customer data, financial system, then email. This is an example of what?

• Fault tolerance

• Cloud backups

• Business Plan

• Prioritization

Designations at the end of file names such as .docx and .html are called _____________.

• File extensions

• File additions

• File domains

• File suffixes

Which of the following protocols can be enabled so email is encrypted on a mobile device?

• IMAP

• SMTP

• SSL

• POP3