Chapter 1 Introduction to Employee Training and Development

________ refers to training, formal education, job experiences, relationships, and assessments of personality, skills, and abilities that help employees prepare for future jobs or positions.

• Knowledge management

• Formal training

• Development

• Succession planning

Which of the following statements is true of human capital?

• Human capital is an organization's tangible asset.

• It is easy to imitate or purchase an organization's human capital.

• Motivation to deliver high-quality products and services is a part of human capital.

• Human capital is standardized in companies.

Informal learning ________.

• is developed and organized by a company

• is not required for the development of human capital

• cannot be controlled by the employees

• eads to the effective development of tacit knowledge

________ is an example of tacit knowledge.

• Personal knowledge based on experience

• Knowledge of formal processes

• Knowledge of definitions

• Knowledge of formulas

________ refers to a systematic approach for developing training programs.

• Total quality management

• Continuous learning

• The Instructional System Design (ISD) model

• Training and development

Which of the following statements is true of the Instructional System Design (ISD) model?

• The model is generally universally accepted.

• The model specifies an orderly, step-by-step approach to training design.

• The model eliminates the need for trainers to use their own judgment.

• The model has no underlying assumptions, which makes it very flexible.

Which of the following steps of the training design process involves person and task analysis?

• ensuring transfer of training

• developing an evaluation plan

• conducting needs assessment

• monitoring and evaluating the program

The ADDIE model is most closely associated with:

• creating a learning organization

• formal training and development

• Informal learning

• knowledge management

Which of the following is an example of human capital?

• corporate culture

• patents

• customer loyalty

• work-related competence

Which of the following is not an example of human capital?

• corporate culture

• education

• tacit knowledge

• work-related competence