Intro Ch 3 Vocab

Procedure for submitting costs for medical services so that payment can be collected or denial can be determined:

• claims process

• communication

• data

• feedback

• medical documentation

Act of sharing a message, thought or idea so that it is accurately received & understood:

• body language

• communication

• etiquette

• feedback

Term for the science that includes collection, organization & interpretation of numerical data:

• claims process

• data

• statistics

• triage

Person's ability to obtain & understand health-related information and make informed decisions using that information:

• body language

• communication

• feedback

• health literacy

Facts about a specific topic, which are used for reference or analysis:

• data

• statistics

• claims process

• copay

Medical document that contains information from all of the clinicians involved in patient's care across more than one organization:

• claims process

• data

• electronic health record

• medical record

Response of an audience to a message:

• communication

• etiquette

• feedback

• health literacy

Machine used to transmit pictures or written documents using public telephone network:

• body language

• data

• explanation of benefits

• facsimile machine

Term for a code of polite behavior among members of a profession or group:

• body language

• etiquette

• feedback

• health literacy

Out of pocket fee paid by person with health insurance at time healthcare service is received

• copay

• data

• electronic health record

• health literacy