Teamwork, Communication, Leadership

A company requires its workers to wear name badges. To lead by example, the shift supervisor should

• ignore those without name badges.

• always wear his/her name badge.

• decide who does not have to wear one.

• punish those who do not wear badges.

Although the number of commonly shared computer files is currently small, Reggie anticipates that the number will grow. By creating a system to organize them now, what leadership skill is he demonstrating?

• long-term thinking

• appreciation

• delegation

• collaboration

Ray's team must redesign the company website. He makes Olivia responsible for uploading photos, Mary for writing the content, and Chris for proofreading it. The leadership skill that Ray is demonstrating is

• long-term thinking

• appreciation

• delegation

• honesty

Sara is frustrated that her team submits their monthly reports using different formats. The first thing Sara should do is

• clearly communicate her expectations.

• punish her staff members.

• reward those doing it the way she likes.

• ignore that this is a problem.

Rumors are spreading that there will be major layoffs at a company. Francisco, a department head, should

• listen to his staff's concerns.

• remain calm and positive.

• provide as much information as he can.

• do all of the above.

Andrea is a supervisor. One of her team members is not meeting job expectations. She should discuss this issue with him

• only at the annual performance review.

• never because it may hurt his feelings.

• frequently throughout the year.

• after firing him.

Veronica is told that her department must cut costs. She demonstrates her leadership skills by gathering her team and

• firing two workers.

• brainstorming cost-saving ideas together as a group.

• shaming the highest paid workers.

• telling them she refuses to cut costs.

Active listening involves

• looking the other way

• interrupting the person speaking to you

• being engaged with the other person and really listen to what is being said

Communication is

• verbal and nonverbal

• how we share our ideas, knowledge and information

• all of the above

The major benefit of having teammates is

• you can achieve more as a team than alone.

• you can delegate duties among the team members

• all of the above