Unit 1 LO3.5-Business systems

What does MIS stand for?

What does a MIS system do?

• This is a process that tracks how the business interacts with current and potential customers. It supports such activities by holding records of client communications, meetings and documents. This information is available to those with access rights.

• It is the software and hardware used by managers to obtain the necessary information for accurate decision-making and monitoring the effectiveness of decisions.

• It is a detailed step-by-step guide to how functions should be carried out within an organisation.

What is the function of a CRM system?

• It is a detailed step-by-step guide to how functions should be carried out within an organisation to ensure that they are carried out accurately and in the same way each time.

• It is the software and hardware used by managers to obtain the necessary information for accurate decision-making and monitoring the effectiveness of decisions.

• This is a process that tracks how the business interacts with current and potential customers. It supports such activities by holding records of client communications, meetings and documents. This information is available to those with access rights.

What are the limitations to using CRMs? Select all that apply.

• Integration diffi culties with other organisational systems.

• Software issues, such as limits on data storage size or emails.

• Lack of version control

• Lack of training leading to poor data entry and incorrect data.

Identify the most appropriate business

system to support an end user whose computer has crashed.

• CRM

• MIS

• Helpdesk

• SOP

Identify the most appropriate business

system to improve sales to your clients.

• CRM

• MIS

• Helpdesk

• SOP

Identify the most appropriate business

system to do an audit trail of actions taken by staff while carrying out risk assessment on a computer system.

• CRM

• MIS

• Helpdesk

• SOP

One limitation of SOP's is to much time spent on ............ rathan doing the .............