Logical instability

CST has logical instability with multi-login more than 3 Min reset and reconfiguration done and problem still the same so the right action will be.

• Inform Customer To Check With Another CPE

• Escalate to SLS

• Reset & Reconfigure again

For logical instability case (Multiple Login = 3 min) Reset and Reconfigure , still the same issue

• Escalate ticket to SLS

• Adjust Mtu

CST has Logical Instability case and has congested POP

• Stop Trouble shooting and inform CST script

• continue Trouble sooting

While Trouble shooting Logical Instability CST must connect his CPE via Cable

• True

• False

Cst has Logical Instability​ TKT with update 'No problem from network side let customer check his CPE' CCA action:

• No Steps needed, Let customer check with another CPE

• Add WE DNS

• Add Google DNS

Cst has logical Instability​ TKT with update 'Announcement has been sent' and no Outage exist

• Escalate to SLS

• Refer to your Team Leader to cgeck Outage with him