
Logical instability
Quiz
•
Instructional Technology
•
Professional Development
•
Practice Problem
•
Medium
Mahmoud Hussein
Used 27+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has logical instability with multi-login more than 3 Min reset and reconfiguration done and problem still the same so the right action will be.
Inform Customer To Check With Another CPE
Escalate to SLS
Reset & Reconfigure again
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For logical instability case (Multiple Login = 3 min) Reset and Reconfigure , still the same issue
Escalate ticket to SLS
Adjust Mtu
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has Logical Instability case and has congested POP
Stop Trouble shooting and inform CST script
continue Trouble sooting
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
While Trouble shooting Logical Instability CST must connect his CPE via Cable
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cst has Logical Instability TKT with update 'No problem from network side let customer check his CPE' CCA action:
No Steps needed, Let customer check with another CPE
Add WE DNS
Add Google DNS
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cst has logical Instability TKT with update 'Announcement has been sent' and no Outage exist
Escalate to SLS
Refer to your Team Leader to cgeck Outage with him
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