Ledger, Office Correspondence, Documents, Reception Office

Ledger is a book of __________ entry

• primary

• secondary

• tertiary

• accounting

Someone who is employed to formally welcome visitors in an organisation is called_____________

Invoice is a/an___________-

• evidence of payment

• request for payment

• buy now, pay later system

• feasibility study book

A note written to a seller about a promise to pay for goods later in called

• tender

• promissory note

• credit purchase

• statement of account

All incoming and outgoing mails in an organisation is called________________

• office documents

• office accounts

• office communication

• office correspondence

Which part of the letter consist of an email address, telephone and fax number?

• Letterhead

• Enclosure

• Salutation

• Signatory

Which of these is the appropriate way of greeting?

• "Thank you for calling B.H.S. This is Susan, how may I assist you?"

• "Good afternoon. Thank you for calling B.H.S. This is Susan, how may I assist you?"

• "Good afternoon. Thank you for calling B.H.S. This is Susan, what is your name?"

• "Good afternoon. This is Susan, how may I assist you?"

The process of transferring entries to the ledger is called

How should you treat VIP visitors?

• In a manner befitting their position

• By offering them a complimentary car park pass

• Offering to make them a cup of tea

• Just like every other visitor.

To create effective presentations and correspondence you should

• Be able to file away paperwork properly

• Be prepared to plagiarise and copy other people’s writing

• Have good knowledge of Microsoft Office packages like Word & Excel

• Know how to add and subtract