Accueil téléphonique 2

Accueil téléphonique 2

Professional Development

7 Qs

quiz-placeholder

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Accueil téléphonique 2

Accueil téléphonique 2

Assessment

Quiz

Instructional Technology

Professional Development

Practice Problem

Easy

Created by

Stéphanie Deck

Used 10+ times

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7 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Si je veux contacter de façon urgente un collaborateur en déplacement, je lui envoie un mail

Oui

Non

2.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Si je veux transmettre un fichier Excel (tableau) à mon interlocuteur, je lui envoie par mail

Oui

Non

3.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Il est possible d’envoyer un document par messagerie instantanée

Oui

Non

4.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

J’attends la 5ème sonnerie pour décrocher le téléphone

Oui

Non

5.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Je reformule systématiquement le message que laisse mon interlocuteur

Oui

Non

6.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Je raccroche sans prévenir si mon interlocuteur est désagréable

Oui

Non

7.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Je fais répéter mon interlocuteur si je n’ai pas bien compris ce qu’il me dit

Oui

Non

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