Policy Quiz

Which of the following is apart of the BEVC custom glasses order policy?

• All Glasses orders are subject to a 50% restocking fee.

• All returns/exchanges are subject to a 50% restocking fee.

• Refunded amounts are dispersed by the CEO of the practice within 7-10 business via check.

• All returns must be approved by the Operations Manager or General Manager.

• All of the above

Which is False?

• Pupillary Distance measurements are not provided for glasses purchases not made in our office.

• If a Brilliant Eyes, LLC prescription is filled elsewhere and an RX change is needed, we will NOT be responsible for any charges incurred.

• If troubleshooting or recheck is required, you will be charged $25 for verification of measurements and $32 for new refraction within 60 days of purchase.

• The pupillary distance does not change and is a critical part of your optician experience.

List the 8-core Values

Which of the following is an Administration policy at BEVC?

• Additional records past your most recent visit or beyond 10 pages (whichever is greater) will result in a .97 cent fee per page. Records are mailed via USPS.

• All records for patients of record are free of charge in all situations.

• Patients can be billed at a later date for records request.

• The office does not charge patients for completion of disability or work leave forms.

What is the Cash price for a new patient routine exam? What is the price for an established patient?

True/False: All accounts not paid within 60-days of the due date may be subject to dismissal from the practice and may be turned over to our contracted collections agency and documented on your credit report. Accounts reported to the credit bureau are subject to a collection fee added to your total balance due and will be your responsibility. Past due balances of over $200.00 may be taken to small claims court.

• True

• False

True/False: We will MATCH only 1800-contact lens prices under the following restrictions: Private pay (no insurance allowance applied), 4 boxes or more purchased, proof of box cost, no other competitor will be matched.

• True

• False

True/False: Contact lens return/exchanges only within 30 days of purchase and are subject to a 20% restocking fee per box. Boxes must be unopened with no markings. NO return/exchange on custom lenses.

• True

• False

True/False:

We offer an in-house contact lens subscription service, H.E.R.O., for a year supply of contact lens. Patients are eligible for service with a valid contact lens prescription. Patients are required to pay a sign up fee of $49.99

• True

• False

True/False:

Prescriptions written by doctors at Brilliant Eyes, LLC (internal prescriptions): One office visit to recheck the prescription will be provided and if new RX is prescribed, new lenses will be made at NO charge within 30 days of dispensing. Recheck visits after 30 days will be charged the usual fee for refraction up to $32.00.

• True

• False