The Financial Capital of the Philippines

• Makati

• Davao

• San Jose

• Marikina

The Travel Capital of the Philippines

• Cebu City

• Davao

• Pasay

• Palawan

The longest cave in the Philippines

• Ignito Cave

• Jamorol Cave

• Sulpan Cave System

• Ranido Cave System

ASEAN stands for ________________________________

• Association of South Asian Nations

• Association of South Eastern Nations

• Association of Southeast Asian Nations

• Association of South Equatorial Nations

Flight attendants need what education?

• High School Diploma

• 1 Year Certificate

• Associate's Degree

• Bachelor's Degree

Dancers and choreographers are not considered careers in hospitality and tourism.

• True

• False

How can all of the departments of a hospitality and tourism business provide its guests or clients with the best service possible?

• Focus on the bottom line

• Develop strict sales policies

• Communicate with one another

• Embrace an indifferent attitude

Which segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?

• Recreation

• Travel

• Lodging

• Food and Beverage

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

• Patience and empathy

• Initiative and indifference

• Enthusiasm and passive listening

• Inflexibility and self-confidence

A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?

• The need for confidentially

• The importance of planning

• The importance of teamwork

• They need to stay organized