Business emails and letters

How is email like any form of communication?

• it is written

• it's fast and easy

• it communicates ideas

• it is efficient

What should be included in the subject line?

• name and date

• just name

• nothing

• what the email's about

In business correspondence, if you don't know the name of the person you are wriitng to, use

• Hello

• Hi

• Dear Sir, Madam

• nothing

Ms is a title for :

• married women

• unmarried women

• men

• women who prefer not to specify their marital status

Addressing someone using 'Dear' is very formal.

• yes

• no

Which is NOT an appropriate opening for an email ?

• I write you concerning

• Re

• Thank you for ...

• Following

Typing email in ALL CAPS is the same as:

• messaging

• shouting

• browsing

• making a point

Match the ending: You only sent 7 cartridges, instead

• of the 8 I ordered

• there were only 7 in the box

• the fact that I paid for 8

• so I refuse to pay the invoice

Which expression is NOT correct ?

• With reference to

• As agreed

• Regarding

• To concern

What expression do you use when attaching a document to an email ?

• Please find attachment

• Please find joined

• Please find enclosed

• Please find attached