Gr 10 Office Administration Diagnostic Test 2020

Deployment enables a person to

• Use his full potential

• specialize in one field

• Resolve a grievance problem

• Retain his original post

Which of the following services are performed by the office?

• Making goods for sale

• Transporting goods to customers

• Receiving and processing information

• Designing new products to be made

Which of the following is NOT a function of the office?

• Receive information

• Manufacture goods

• Communication with people

• Produce forms

1. Which of the following organizations/businesses will at some time be involved in office activities?

I. Schools

II. Recreational centres

III. Hairdressing salons

IV. Departmental stores

• I only

• I and IV only

• I, III and IV only

• I, II, III and IV

Office services include:

• handling queries, receiving visitors, teaching

• receiving visitors, handling mail, filing

• post, teaching, sales

• typing, word processing, computers

The basic skills and knowledge that are most important to office jobs are:

• Skills in numeracy and literacy

• Maintaining good working relationships

• The ability to use basic computer software

• All of the above

Item below refers to the following list of duties.

1. Ascertain value of production

2. Conserve time and materials

3. Maintain control over the stores

4. Provide figures for final accounts

5. Keep management informed at all points

The duties listed above could BEST be performed by the

• store clerk

• book keeper

• progress chaser

• cost accounts clerk

The official who is assigned to project and maintain the image of an organization is the

• Public Relations Officer

• General Manager

• Human Resources Officer

• Chairman

Effective and efficient communication in an office is the responsibility of the

• . Human resources officer

• office manager

• administrative assistant

• technical engineer

An employee became ill while on holiday and will therefore be late in returning to work. Which of the following persons should the employee notify?

• Office clerk

• Receptionist

• General Manager

• Human Resource Manager