Day 4 GSM 36

1. In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as

• A. Set APN

• B. Cannot connect

2. In case customer turn on his data connection, and there is 3G, H+, 4G or any internet sign appears >> handle case as

• A. Set APN

• B. Cannot connect

3. APN setting name is :

• A. Internet.te.eg

• B. Te.internet.eg

• C. TE internet

4. You will configure the APN setting to 1 and in case the service not working you will change it to internet.te.eg?

• A. True

• B. False

5. In case cst asked to configure his APN setting and he did not receive it before your action is ?

• A. Push SMS through ADM

• B. Make Manual Configuration

6. ADM setting will sent by ?

• A. Max 5 min

• B. Max 10 min

• C. On spot

7. You will follow with cst in case he calling from same dial to check the service was working or not ?

• A. True

• B. False

8. In case cst did not receive ADM sms after 5 min, your action is ?

• A. Send it again

• B. Manual configuration

9. Your advice for cst after received ADM sms in case the service not working with him after he saved it ?

• A. Restart mobile

• B. Change SIM slot

• C. Change Device

10. Cst complain from he cannot make call in what’s app, your action is,

• A. Troubleshoot with cst

• B. This is APP issue