Unit 1: Intro to Hospitality

What is the combination of all the services people need & will pay for when they are away from home?

• Travel & Tourism

• Lodging & Tourism

• Foodservice & Lodging

• Hospitality & Foodservice

What is it called when several people connect for the purpose of building relationships for career advancement?

• Networking

• Training

• Working

• Volunteering

When a foodservice organization hires employees with different backgrounds, experiences, & religions appreciates

• prejudices.

• diversity.

• bias.

• stereotypes.

Body language and gestures are which type of communication?

• nonverbal

• spoken

• verbal

• written

How is foodservice typically handled within the noncommercial segment?

• Contract feeding & self-operators

• Contract feeding and franchise operations

• Franchise operations & self-operators

• Franchise operations & service feeding

Which is a respectful way to listener to agree with a speaker's point?

• Nodding

• Sitting

• Looking away

• Crossing arms

Which job search tool is a collection of samples that highlight interests, contributions, talents and studies?

• Resume

• Portfolio

• Cover letter

• Application

An example of personal responsibility in an operation would be

• showing prior knowledge of operation.

• making excuses for poor workmanship.

• communicating frequently and clearly.

• blaming coworkers for being late to work.

Which type of restaurant requires a guest to pay before eating?

• Fine dining

• Full service

• Quick service

• Casual dining

The primary purpose of the introduction of a written message is to

• present the contents.

• summarize the key points.

• call the reader to action.

• give a reason for the message.