Customer Service Test

What is the life cycle of an order? (write the code and meaning, in order)

How do you know if the color of ink on a pen is black or blue?

• Because the item number ends with B for Blue ink and A for Black

• Because the item number ends with B for Black ink and A for Blue

• Because the item number ends with B for Blue ink and D for Black

• Because the item number ends with B for Black ink and D for Blue

How do we know if an order was placed by Customer Service, Sales Rep or Any Online Form?

What are the item prefixes? (code and meaning)

VR is a verification hold as well as:

• EK, EE, FV

• EA,EK,MV

• EK,FV, MV

• FV,MV,V6

What is the meaning of EN?

• Imprint Change faxed in

• Email Changes Received

• Imprint changed received by Email

• Email with change of item

What carrier do we use to ship the orders?

• USPS

• FedEX

• DHL

• UPS

Why is it important to ‘Dispo’ every call?

Which verification holds are released into production in 24 hrs?

• VC

• EK:

• M6

• 6K

• EA

What is the meaning and difference between OC and TE?