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Customer Service

Authored by Silvia Valle

English, Professional Development

University - Professional Development

25 Questions

Used 45+ times

Customer Service
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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Our company does everything possible to promote _____________ loyalty.

consumer

customer

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

We believe that responding promptly to customers when they have a _______________ is an important part of this.

query

response

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.

give

report

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In the Customer _______________ we are constantly trying to improve our attention.

Loyalty

Support

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

We always try to improve our ____________ times, so that customers don’t have to wait long.

response

respond

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Customers can ____________ a complain.

do

make

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

To make a complaint, we first ask them to ___________ the issue.

explain

report

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