Customer Service
Authored by Silvia Valle
English, Professional Development
University - Professional Development
Used 45+ times
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25 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Our company does everything possible to promote _____________ loyalty.
consumer
customer
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
We believe that responding promptly to customers when they have a _______________ is an important part of this.
query
response
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
give
report
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In the Customer _______________ we are constantly trying to improve our attention.
Loyalty
Support
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
We always try to improve our ____________ times, so that customers don’t have to wait long.
response
respond
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Customers can ____________ a complain.
do
make
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
To make a complaint, we first ask them to ___________ the issue.
explain
report
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