Which employee is at the top of the restaurant organization and is responsible for the overall operation of a restaurant?

• server

• host/hostess

• general manager

• busser

Which area is considered apart of the front of the house in a restaurant operation?

• kitchen

• dining room

• manager office

• freezer

How are most tables organized within a restaurant operation?

• stations

• colors

• number of customers

• number of employees

Which type of customers do NOT have a reservation at a restaurant?

• open seating customers

• reserved customers

• walk-in customers

Which type of seating is used when restaurants seat customers on a first come, first served basis?

• closed seating

• reserved seating

• open seating

• overbooked seating

When does selling occur at a restaurant operation?

• when a server takes the customer's order

• customers paying their bill

• customers eating

• customers entering the restaurant

Where does a server pick up the order from that will be transmitted to the customer?

• drive-thru window

• serving line

• pass-through window

• buffet line

What is quality service?

• ignoring customers

• anticipating and fulfilling a guests' needs

• bringing food items to the table that are cold

• waiting 10 minutes to take a drink order

Bussing is which function in the front of the house?

• serving the customers their food

• showing customers to their table

• taking customer reservations on the phone

• clearing dirty dishes from the table

When should payment transactions occur at a restaurant?

• before appetizers

• after dessert or the entree

• when the customers arrive at the table

• when the food order is taken