Intro Ch 3 Test

A file that contains documents that describe a specific patient's medical history and medical care within one healthcare organization:

• electronic medical record

• medical documentation

• medical record

• statistics

The procedure for submitting costs for medical services so that payment can be collected or denial can be determined:

• claims process

• copay

• data

• statistics

Detailed account of each claim processed by an insurance plan, which is sent to the patient as notification of claim payment or denial:

• claims process

• electronic medical record

• explanation of benefits

• medical record

Written reports of observable, measurable, and reproducible findings from examinations, supporting laboratory or diagnostic tests and assessments of a patient:

• medical documentation

• claims process

• health literacy

• medical record

Nonverbal communication that occurs through conscious or unconscious gestures and movements:

• triage

• body language

• communication

• feedback

A person's ability to obtain and understand health-related information and make informed decisions using that information:

• triage

• communication

• health literacy

• etiquette

An out-of-pocket fee paid by a person with health insurance at the time a covered service, such as an office visit or a prescription, is received:

• claims process

• data

• explanation of benefits

• copay

An evaluation process in which a group of patients is sorted according to the urgency of their need for care:

• triage

• communication

• claims process

• feedback

The act of sharing a message, thought or idea so that it is accurately received and understood:

• body language

• communication

• etiquette

• feedback

A machine used to transmit pictures or written documents using the public telephone network:

• body language

• data

• facsimile machine

• communication