Front Office

Managing and training the concierge, night auditor and team of receptionists. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk.

• Front office manager

• Receptionist

• Bell captain

• Concierge

Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services.

• GRO

• bellhop

• chambermaid

• telephone operator

helps patrons with their luggage while checking in or out

• bellboy

• concierge

• cashier

• GRO

an employee of a multi-tenant building, such as a hotel or apartment building, who receives guests, he or she manages the errands of private clients.

• concierge

• night auditor

• cashier

• porter

is responsible for opening doors and screening visitors and deliveries. He will often provide other courtesy services such as signing for packages, carrying luggage between the elevator and the street, or hailing taxis for residents and guests

• doorman

• receptionist

• clerk

• cleaner

This person answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

• telephone operator

• clerk

• recepptionist

• housekeeper

forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms.

• reservation manager

• chamber maid

• receptionist

• front desk manager

• shredder

• printer

• scanner

• workstation

• file cabinet

• chest of drawers

• wastepaper basket

• bookcase

• ereaser

• highlighter

• marker

• pen