Unit 1 LO4 Understand employability and communication skills

Which of the following reasons best explains why a closed questioning technique may be more effective than an open questioning technique?

• Allows the respondent to give expanded answers.

• Answers are more reliable.

• Answers are more concise that can be easily analysed.

• The respondent will feel more engaged in the process.

Which of the following features is not commonly available in presentation software?

• Data sorting

• Graphics

• User interaction

• Video

Which of the following would be the most appropriate dress code to wear to an interview for a sales management role?

• Canvas trousers with polo shirt in company colours.

• A business suit.

• Smart-casual wear.

• Jeans with t-shirt.

Individuals who work within the IT industry may study for qualifications as part of their training.

Which of the following is not an advantage to the employee of completing this training?

• Certification is available to anyone.

• Improved job opportunities.

• There is overlap in the qualifications that make up different qualifications.

• Trainees can focus on those areas that interest them.

Which of the following is not a suitable use of a blog by a business?

• To launch a new product.

• To request feedback on a product.

• To share new developments with staff.

• To inform staff that they have been made redundant.

Which of the following is considered to be a personal attribute for a successful network manager?

• Being self–taught.

• Requiring supervision.

• Ability to work independently.

• Being a member of a professional body.

Why could two staff members of an organisation have different expected standards of dress code at work?

• The staff members job’share.

• The staff members are different ages.

• The staff members perform different job roles.

• Staff members are at different stages of their career.

Which of the following is not a purpose of a professional body?

• To share best practice.

• To organise industrial action.

• To act as a means of entry into the profession.

• To support the learning that underpins the professional body.

Which of these communication methods would be most appropriate for tendering your resignation?

• Letter

• Social networking post

• Text message

• Video chat

Colin has to gather data on the IT Support team’s performance over the past year and pass this information to his manager.

Which would be the most appropriate method of communication?

• Letter

• Report

• Social media

• Telephone